• You can upload your own assets by logging into Studio.Trace3d.App.
• Once uploaded, your assets will appear in the models section within the mobile app. (direct upload coming soon)
• We support the asset types below
  • 3D Assets: .glb
  • Videos: .mp4
  • Images: .png, .jpg

• You can upload your content and manage teams on the Trace Studio Website.
  
  • Upload Models
  • Add and manage packs from the Trace 3D Model Library
  • Create new teams for shared access
  • Invite other users to your team.

AR Content can be placed anywhere in space - on surfaces or floating in the air. Sometimes content may appear to be in one location but be at a different depth or scale than anticipated.

• Drag content up and down to place it in space.
• Pinch content to scale it up or down to make it the desired size.
• The floor indicator shows how far or near an object is. You can drag this to move content forward or backward.
• Walk around the Content to make sure it is where you think it is spatially and not behind any walls.
• You can turn collisions and environmental occlusion on and off in the settings of the mobile app

• If the crash is directly related to a specific Model or Scene it is most often related to poor performance practices for AR or a File format issue with the export.
• Please consult the model optimization and Best Practices for AR Graphics help section.

• This is a result of Low Frame-Rate and is a symptom of poor performance practices. 
• This also happens due to Low Battery as well.
• If it is not a device issue, please consult the model optimization and Best Practices for AR Graphics help section.

• The asset will attempt to snap itself into the physical world automatically based on what it understands is the Floor as well as the Wall. If the Model is showing up too close to the user this usually means that something is in the way of the intended location. 
• You can turn on and off collisions with the World Planes setting in Settings.
• If the 3D model is not centered before being added to Trace Studio, this could point to Placement Issues with the pivot point.

• This could be a result of the Bounding Boxes overlapping with one another. Be sure to spread Content further.
• Check to make sure there is a clear bounding box within the original model before uploading to Trace Studio.

• The individual faces of a 3D asset could be overlapping with one another, causing a flicker effect.
• Verify that your 3D asset is properly centered if it is disappearing.
• It may be running into collision issues. Turn off 'World Planes' within Settings

• An Anchor is a way to tie AR content to the physical world.
• We use Image Anchors to situate AR content to a space. This could be a static picture, sign or marker.  All of your AR content will be relative to this location once it is set up. That is why it is important that your Anchor is static and will not move or your whole scene will also move.